Our network is designed without single point of failure to ensure no interruption to your service.
Yes! All our servers are setup to take and store backup archives of all system config file and accounts. These are taken and stored on a seperate hard drive in each server mounted only for the purpose of backups. This allows us to restore all configuration and all elements of accounts should the primary hard drive ever fail.
Having said this, all clients are always strongly advised to take their own regular backups from their control panel and never rely on our backup process. It has never failed us but one can never be too careful when backups of important files are concerned.
We are able to restore accounts from these archives on request (eg if you delete important files by mistake). To request this please open a support ticket with your server name and account username and we'll carry out the restore.